Once your order is placed, our warehouse gets it packed. As soon as it ships you'll receive an email with your tracking number and the courier service we've used.
What happens after you order
- Order confirmation. You'll get an email confirming your order as soon as it goes through.
- Packing. Our warehouse picks and packs your order — usually within 24 hours.
- Dispatch. When your parcel leaves us, we'll email you the tracking number along with the name of the courier carrying it.
- Tracking. Use that number on the courier's own tracking page to follow your parcel to your door.
Haven't had your tracking email?
Give it up to 24 hours from placing your order, and check your spam or promotions folder — tracking emails sometimes land there. If it still hasn't arrived, email us at sales@spotshop.co.za with your order number and we'll send it through.
For delivery times and shipping costs, see our Delivery Policy.