At Spotshop, we stand by the products we sell. If something's not right, we're here to make it right — quickly and fairly.
Changed your mind?
No problem. You can return any item within 14 days of delivery for a refund or store credit, as long as it's:
- Unworn, unwashed, and unused
- In its original packaging, with all components included
- Accompanied by proof of purchase (your order number or receipt)
Return shipping for change-of-mind returns is for your account. Once we've received and checked the item, we'll process your refund or store credit (see Refunds below).
Need a different size, style, or colour?
Easy — we're happy to arrange an exchange on any item that meets the return conditions above. Just note that return shipping costs for exchanges are for your account.
Faulty, damaged, or incorrect?
These things occasionally happen, and we'll sort it out. If your item is faulty, damaged, or not what you ordered, drop us a message and we'll make it right with a repair, replacement, or refund — the choice that suits you best.
When the fault is on our side, we'll cover the return shipping. To help us get you sorted faster, send us your order number and a clear photo or two of the issue.
A quick note on installed items
Anything that's already been fitted, wired, or installed — for example lighting, heaters, or appliances — can't be returned as a change of mind. If one of these develops a fault, though, you're still fully covered under the faulty-goods section above.
How to return
- Head to our Contact Us page and fill in the form.
- Include your order number, the reason for your return, and photos if the item is damaged or faulty.
- Hit send — we'll confirm the next steps and arrange things with you as soon as we can.
Refunds
Once we've received your return and checked it over, we'll process your refund within 7 business days, back to your original payment method or as store credit — whichever you prefer. We'll always let you know once it's on its way.
Still have a question about a return? Drop us a line at sales@spotshop.co.za — we're happy to help.